Refund & Returns

Return Eligibility

RAZ VUE aims to provide customers with a straightforward process for addressing order problems. Any order-related issues must be reported within 7 days of the delivery date. Requests submitted after this period may not qualify for a return, replacement, or refund.

Order Issues

If your order arrives damaged, defective, incorrect, or with another qualifying issue, contact RAZ VUE customer support as soon as possible. Include your order information and a clear description of the problem. Photos or other information may be requested to help review the claim.

• Report issues within 7 days of delivery.
• Provide your order number when contacting support.
• Describe the issue clearly.
• Provide photos when requested.
• Do not return an item without receiving return instructions.

Refunds

After a return or issue is reviewed and approved, RAZ VUE will determine whether a replacement, store credit, or refund is appropriate. Approved refunds are generally issued to the original payment method, subject to payment-provider processing times.

Products that have been used, altered, damaged after delivery, or returned without authorization may not qualify for a refund.

Because RAZ VUE products contain nicotine, returns may also be subject to applicable laws and shipping restrictions. Customers should contact support before sending any product back.